Automotive Service Manager- Honda North- ICL Autos

Responsibilities

• Manage daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
• Supervise and mentor service technicians, providing guidance on automotive diagnostics, repair processes, and best practices.
• Oversee auto estimating processes to ensure accurate pricing and timely completion of services.
• Collaborate with customers to understand their needs, provide recommendations for vehicle maintenance and repairs, and address any concerns.
• Maintain strong customer relationships through effective communication and exceptional service writing skills.
• Monitor performance metrics to evaluate team productivity and implement strategies for improvement.
• Ensure compliance with safety regulations and company policies within the service department.
• Assist in aligning departmental goals with overall business objectives to drive sales growth.

Requirements

• Previous management or supervisory experience is required
• Proven experience in automotive diagnostics and repair is essential
• Strong background in customer service with the ability to handle inquiries professionally.
• Experience in sales within the automotive industry is desirable.
• Proficiency in using automotive software for estimating and service management.
• Must have a valid driver's license and a motor vehicle record acceptable to ICL Insurance Company requirements

Benefits

• Annual Profit-Sharing Bonus
• Earn up to 4 weeks paid vacation plus personal time off
• Employer sponsored healthcare benefits – WE PAY 64%
• Vision, Flexible Spending Accounts, Short Term Disability
• Company paid Life Insurance and Long-Term Disability
• Generous 401(k) match
• Earn shares in our employee stock ownership plan
• Tuition Reimbursement
• Opportunities for Professional Development and Growth
• CLOSED ON SUNDAYS
• Only Employee-Owned Auto Dealership Group in New England