Automotive Service Estimator | Up to $75k Annually & Weekends Off | Arnold

Benefits

• World class, team-first culture and work environment, where your growth is prioritized, you are valued, and you are loved!
• *Up To $75K inclusive of bonus for Highly Qualified Candidates
• Closed Every Weekend To Spend Time With Family & Friends
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Vacation & Paid Holidays
• Earn More With Team Performance Bonuses
• Healthcare Benefits Available
• Matching Retirement Plans
• On-Going Training & Career Advancement
• Employee Appreciation Events
• Chaplain Care Support Available
• Locally Owned and Operated
• Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title: Automotive Service Estimator

Location: 2190 Church Road, Arnold, United States, 63010

Job Overview: World class, team-first culture and work environment, where your growth is prioritized, you are valued, and you are loved! As an Automotive Estimator with Christian Brothers Automotive, you will play a critical role in our automotive shop as a key repair order builder, ensuring that every guest receives top-notch service and their vehicle is repaired to the highest standards.

Responsibilities

• Reviews all digital vehicle inspections by technicians, using them to build detailed estimates / repair orders
• Build detailed repair orders / estimates including parts and labor components using industry resources and repair proceedures
• Interface with technicians on each ticket to ensure approprate labor times and parts/proceedures for each repair order so that the repair order can be presented accurately and in a timely manner to the guest
• Manage all quick service tickets, including waiters, as well as all phone quotes
• Maintains an organized and up-to-date repair log
• Answers customer inquiries and prepares estimates for our guest
• Presents the best solution to properly repair our customer’s vehicles in a way that is easy for them to understand
• Ensures that all work is performed to proper specifications and within the time promised to the guest
• Manages relationships with part supply vendors, tool vendors, and all external vendors effectively
• Prioritizes technician workloads with part availability
• Manages the part supply process, including inventory, pricing, returns, warranty claims, etc.
• Regularly interacts with external vendors on parts inventory and pricing
• Coordinates and schedules maintenance for shop equipment
• Prepares a list of needed service department equipment, supplies, and required repairs - reviews service department repairs with the Service Manager
• Assists other employees as needed

Qualifications

• TekMetric software experience and knowledge is a huge plus
• Strong industry knowledge and ability to build complex tickets accurately and efficiently
• Deep knowledge and experience estimating tickets involving third party warranties and the ability to navigate the third-party warranty process
• Deep understanding of parts ordering, returns, and reconciliation
• Excellent communication skills: Must be able to communicate clearly and effectively with technicians, guest, and other team members to ensure that everyone is on the same page
• Strong organizational skills and problem-solving skills: Estimators are responsible for coordinating multiple work orders, scheduling appointments, and managing paperwork. They must be highly organized to ensure that everything is completed accurately and on time
• Customer service skills: Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that customers are satisfied with the work that is performed on their vehicles
• Proficient in Windows-based computer software and automotive store applications
• Previous experience in an Automotive Sales, Advisor/Writer, or Estimator/Dispatcher position preferred

Physical Requirements

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment