Automotive Service Drive Manager

Responsibilities

• Manage the daily operations of the service drive to ensure smooth and efficient workflow.
• Develop and maintain strong customer relationships to build loyalty and encourage repeat business.
• Oversee scheduling and service appointment management to optimize technician utilization and customer wait times.
• Lead, mentor, and motivate the service drive team to achieve departmental goals and provide exemplary customer service.
• Monitor service revenue, identify opportunities for growth, and implement strategies to increase profitability.
• Collaborate with service advisors, technicians, and parts department to resolve any customer concerns promptly.
• Ensure compliance with company policies, industry regulations, and safety standards.

Requirements

• Proven experience in automotive service management or a related leadership role.
• Strong knowledge of automotive service operations and customer service best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead and develop a team in a fast-paced environment.
• Proficiency with dealership management software and Microsoft Office Suite.
• Valid driver’s license and a clean driving record.
• High school diploma or equivalent; additional certifications or training in automotive service management is a plus.

About the Company

Fort Collins Nissan is a family owned automotive dealership dedicated to providing outstanding service and quality vehicles to the Fort Collins community. Our commitment to customer satisfaction and a positive work environment drives our success and reputation. Join our team and be a part of a company that values integrity, teamwork, and excellence.