Automotive Service Assistant

Position Summary

The Service Assistant/Cashier must manage the cashier activities of the dealership through accurate billing and communication with customers and employees. The Service Assistant/Cashier must deal with the customer needs relating to the service or repair of their vehicles while ensuring that each customer is treated as an individual, with care and respect. The Service Assistant/Cashier will assist the Service Manager in various administrative tasks. Run the rental car program. Responsible for renting out and checking in rental cars, keeping track of rental car inventory, making sure all rentals are billed out correctly on repair orders, and making sure that all vehicles are in rent-ready condition.

Duties and Responsibilities

• Writing up vendor purchase orders.
• Submitting Kornerstone extended warranty claims.
• Thoroughly explaining the customer satisfaction survey to each customer.
• Greet and accommodate walk-in customers promptly.
• Provide timely, friendly, professional service.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
• Establish method of payment.
• Collect all payments from customers, extended warranty companies, and others.
• Obtain customer contact information for the CRMM.
• Assist in closing out all customer repair order tickets.
• Get all repair orders ready to send over to the main office to be scanned.
• Identify, recommend, and support opportunities for process improvement.
• Responsible for petty cash fund for service department.
• Closing out, depositing, and recording each day's till.
• Filing and organizing all Repair Orders in an easy-to-find manner.
• Assist in office duties as assigned.
• Use computer systems to look up customer's service history, schedule appointments, enter repair order information, and manage information.
• Maintain and update customer records and files.
• Other duties as assigned.

Qualifications

• Trustworthy and establishes rapport with others easily.
• High school diploma or equivalent.
• Previous experience with customer service, preferably in the automotive industry.
• Age 18 or older and authorized to work in the U.S.
• Valid driver license.
• Professional appearance.

Working Conditions

Generally works a standard 40-hour week. The ability to move around the service department is necessary. Possibility of being exposed to noise, paint, dust, exhaust fumes, and other hazardous or non-hazardous materials.