Automotive Service Advisor / Writer

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advises customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generates and provides customers with a complete and accurate estimate of repair orders
• Establishes and communicates completion time of repair with customer and technician
• Answers incoming service calls
• Maintains and schedules service appointments
• Follows prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSIs
• Follows the manufacturer’s warranty guidelines and procedures
• Conducts business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Complies with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Manages in a fast-paced work environment with limited supervision

Requirements

• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)

Qualifications

• Competitive pay and opportunities for bonus
• Comprehensive Benefits Plan including 401k
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

Skills

• Customer service
• Phone skills
• Computer skills

Benefits

• Competitive pay
• Opportunities for bonus
• Comprehensive Benefits Plan including 401k
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives