Automotive Service Advisor - Ciocca Honda of Hanover

About the role

We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service advisor professional to join our growing and dynamic team. At Ciocca Honda of Hanover, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals.

Responsibilities

• Oversee service orders and flow of drive lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.

Requirements

• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Valid driver’s license and clean driving record

Pay

Commission based pay: $40,000 - $80,000 potential annually

Schedule

Full Time to include some Saturdays

Benefits

• PTO and holidays
• Air-conditioned shops and facilities that are always being upgraded
• 401(K) retirement plan with company matching
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service, wash