Automotive Service Advisor

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond! We are one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands with over 25 locations. We pride ourselves on finding the best team members—both experienced and new to the industry—who have the desire to achieve.

About the role

We are seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone equally comfortable greeting customers, scheduling appointments, and acting as a liaison between our customers and our service techs.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Present recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adhere to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs to customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards

Requirements

• Previous experience as a Service Advisor is preferred
• Reynolds & Reynolds or similar DMS proficiency preferred
• Strong customer communication skills both in-person and on the phone
• Strong organizational skills
• Ability to manage in a fast-paced work environment with limited supervision
• Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
• Authorized to work in the USA
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
• Must have a valid driver's license

Benefits

• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing

Pay

Compensation based on experience and performance: $50K up to $200K.