Automotive Service Advisor

About the role

Sheehy Auto Stores is seeking Service Advisors to join our team. We need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Present recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs to customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards

Requirements

• Previous experience as a Service Advisor is preferred
• Reynolds & Reynolds or similar DMS proficiency preferred
• Must have strong customer communication skills both in-person and on the phone
• Strong organizational skills
• Must be able to manage in a fast-paced work environment with limited supervision
• Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
• Authorized to work in the USA
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
• Must have a valid driver's license

Benefits

• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing

Pay

Compensation based on experience and performance: $50K up to $200K!