Automotive Service Advisor

SERVICE ADVISOR RESPONSIBILITIES

• Greeting guests at the car
• Perform a walk-around of the guest’s vehicle utilizing lane software
• Using the iPad, write a Repair Order that documents the guest’s concerns
• Presenting a maintenance menu and explaining to the guest the importance of routine factory maintenance
• Use TSD software to create documents for loaner vehicle usage
• Go over additional sales recommendations with the guest and educate guest on items needed
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle
• Prioritize recommendations for guest based on: primary concern, safety related items, maintenance items
• Follow-up with guests and provide accurate promise times
• Be a liaison between the technician and guest
• Accurately and efficiently process paperwork
• Build relationships with customers to promote repeat and referral service business

REQUIREMENTS

• High school or equivalent
• Customer Service: 2 years (Preferred)
• Driver's License (Required)

BENEFITS

• 401(k)
• Dental insurance
• Employee discount
• Medical insurance
• Vacation Pay