Automotive Service Advisor
Martin Automotive Group · Cleveland Heights, OH · 1 wk ago
On-siteOTHRFull-time
About the role
Martin Automotive Group is searching for a Service Advisor to join our team at our Toyota Cleveland Heights location. We believe our continued success and future growth is attributed to our employees.
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance based on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow-up time
- Monitor the progress of each vehicle throughout the day and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- 2-3 years experience in a dealership environment
- Dealertrack & Xtime experience preferred but not required
- Must have high school diploma or GED
- Proven record of achieving exceptional Customer Satisfaction
- Above average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
Benefits
- Top pay for experienced advisors
- Growth potential
- Medical, Dental, Vision, Life Insurance
- 401k
- Paid holidays
- Weekly paychecks