Automotive Service Advisor

Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor to join our growing service team. For over 30 years, we’ve built our reputation on customer satisfaction, employee growth, and promoting from within. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Career advancement opportunities—we promote from within
• Employee discounts on vehicles, parts & service
• Family-owned and operated culture
• Long-term career stability
• Supportive and team-oriented environment

Responsibilities

Customer Experience

• Greet customers promptly and professionally in the service drive
• Build strong customer relationships and create a positive service experience
• Serve as the main point of contact throughout the repair process
• Provide concierge-level support for customer questions and concerns
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards

Service Department Operations

• Oversee service orders and help manage workflow within the service drive
• Distribute repair orders efficiently between technicians
• Assist customers with vehicle maintenance recommendations, warranties, and repair information
• Help ensure technician productivity and daily labor sales goals are achieved
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed
• Support warranty administration and service department processes

Leadership & Team Collaboration

• Reinforce dealership policies and maintain compliance with company standards
• Foster strong relationships with technicians, management, and manufacturer representatives
• Support a positive, team-oriented culture within the service department
• Participate in training and ongoing process improvement initiatives

Requirements

• Strong communication and customer service skills
• Organized, professional, and detail-oriented mindset
• Ability to multitask and perform well in a fast-paced environment
• Leadership ability and experience working with teams
• Positive attitude and self-motivated work ethic
• Proven ability to deliver strong customer satisfaction results
• Professional appearance and polished communication style
• Ability to work independently while collaborating with others effectively
• Valid driver’s license with a clean driving record
• Previous automotive service advisor or dealership experience preferred

About Krause Auto Group

• Over 30 years of automotive success
• Family-owned and operated organization
• Promote-from-within culture with real advancement opportunities
• Leadership team committed to employee growth and development
• Opportunity to work with some of the most respected automotive brands in the industry

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.