Automotive Service Advisor

About the role

We are seeking a Service Advisor who aligns with our core values of respect, integrity, growth, humility, and teamwork. The ideal candidate will have a friendly and cooperative demeanor, 2-3 years of experience at a new car dealership, and a proactive approach to customer service.

Responsibilities

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and selling additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customers
• Proefficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Requirements

• Friendly and cooperative demeanor
• Quick to connect and build relationships with others
• 2-3 years of Service Advisor experience at a new car dealership
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed, and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Qualifications

• Competitive compensation package and 401k with company match
• Average monthly Salary: $3500-$9000 = State Min. Wage + commissions/bonuses
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

Benefits

• Compensation range: $3500 - $9000
• Company match on 401k
• Health insurance options
• Discounts on vehicle purchases and services
• Year-end bonus program

Schedule

Flexible schedule to accommodate your needs and the demands of the job.

Pay

Compensation range: $3500 - $9000

Skills

• Excellent customer service skills
• Knowledge of Dealer Management System (DMS)
• Ability to handle multiple tasks efficiently
• Strong communication and interpersonal skills

Benefits

• Comprehensive health insurance
• Flexible spending account
• Employee assistance program
• Discounts on vehicle purchases and services
• Year-end bonus program

Benefits

• Wellness Time Off
• Holidays
• Personal Purpose Day
• Disability Insurance
• AD&D and Life Insurance
• EAP (Employee Assistance Program)
• Discounts on vehicle purchases and services
• Year-end bonus program