Automotive Service Advisor

About the role

At IRA TOYOTA OF HYANNIS, we are seeking qualified Automotive Service Advisors to join our team. Group 1 is a Fortune 500 company offering a supportive environment, excellent benefits, and continuous training and development opportunities for its associates.

Responsibilities

• Promptly meet and greet service customers in a friendly and courteous manner.
• Listen to customer’s reasons for bringing in their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy customers concerns.
• Provide accurate estimates for all the services or repairs recommended.
• Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not further aggravate problems.
• Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level.
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• Checks on progress of repair throughout the day.
• Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Sell the proper repairs and/or services responsible to customers perceived needs.
• Present a service menu of recommended maintenance services to every service customer.
• Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the services to Road to a Sale.
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.
• Give every customer an accurate estimate at the same time the repair order is initially written.
• Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership.
• Meet or exceed sales objectives set by management.
• Properly, thoroughly, and legibly write repair orders for the categories of work designated by management.
• Separate and distribute repair order copies according to department policy.
• Maintain a service scheduling form (route sheet) on a thorough, accurate, and continuous basis.
• Properly document repair order changes.
• Carefully inspect every finished repair order for proper completion, pricing, accuracy, and legibility.
• Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures.
• Maintain a record of carryover vehicles.
• Maintain a record of special order parts status.
• Perform other specific administrative functions as directed by service management.
• Monitor all special order parts and make sure all boards are up to date.
• Check all warranty follow up and make sure all team log books are up to date.
• Provide additional vehicle problem/complaint information to the technical staff as needed.
• Maintain communication with the technical staff regarding job status changes.
• Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate.
• Inform the sales manager of potential new vehicle sales customers.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive.
• Contact service customers when their vehicles work is finished.
• Report any situation or condition to management that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

Qualifications

• At least 1 year dealership experience.
• Must be able to write clear and precise repair instructions.
• Provide estimates for labor and parts.
• Establish/determine customers method of payment.
• Obtain customers signature on PO.
• Continuous communication on jobs throughout the day.
• Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs.
• Be knowledgeable of products and services.
• Meet or exceed sales quotas set by management.

Compensation

$60,000.00 to $125,000.00

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.