Automotive Service Advisor

About the role

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. This role is ideal for driven professionals who thrive in a busy service environment, enjoy working directly with customers, and can confidently recommend maintenance and repair services.

Responsibilities

• Schedule and confirm service appointments to ensure an efficient customer experience
• Create accurate, transparent repair orders with detailed cost and time estimates
• Serve as the primary liaison between customers, technicians, and parts teams
• Provide timely updates and clear communication throughout the repair process
• Review inspections and confidently recommend maintenance and repair services
• Maintain strong product, warranty, and service knowledge
• Accurately document customer interactions and service details in the system

Qualifications

• Valid driver’s license and acceptable driving record
• High school diploma or equivalent required; additional automotive training or certifications are a plus
• Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment preferred
• Strong knowledge of automotive maintenance, repair processes, and vehicle systems
• Excellent customer service and communication skills, with the ability to explain technical information in a clear, professional manner
• Proven ability to upsell recommended maintenance and repairs based on vehicle needs
• Strong organizational skills with the ability to manage multiple customers and tasks in a fast-paced environment
• Proficiency with dealership management systems (such as CDK, Reynolds & Reynolds, or similar) and basic computer skills
• Ability to work collaboratively with technicians, parts staff, and management

Benefits

• Monthly base pay of $2,500, plus performance-based commission
• Performance-driven pay structure that rewards customer satisfaction, productivity, and quality service
• Ongoing training, coaching, and support in a high-volume service environment
• Opportunities for long-term growth within Group 1 Automotive

Pay

• Monthly base pay of $2,500, plus performance-based commission

Schedule

• High-volume service environment

Company Information

Group 1 Automotive is a respected automotive group committed to keeping customers and employees satisfied through smarter ways of serving. We offer competitive compensation, health, dental, vision, life, and disability insurance, and are an Equal Opportunity Employer.