Automotive Service Advisor

Qualifications

• Demonstrate ability to set and reach performance goals.
• Operate the daily business of the front counter and manage sales activities.
• Conduct job in an ethical manner.
• Sell recommended services.
• Manage and motivate production personnel.
• Work well under pressure.
• Resolve customer and employee issues professionally and expeditiously.
• Manage and control technical productivity.
• Be productive per responsibilities listed.

Areas Of Responsibility

• Affirmation of company’s mission statement.
• Employee development.
• Company profitability.
• 100% customer satisfaction.
• Compliance with company policies and procedures.

Specific Duties

• Present accurate estimates to customers, upsell maintenance, update customers.
• Coordinate customer pick-up & delivery.
• Answer phones with a cheerful and professional tone.
• Perform customer service duties including accurate/informative scheduling, positive greetings, check-in & check-out process.
• Facilitate facilities maintenance: clean front office, customer area & restroom, outside clean-up, parts procurement, filing, inventory management, parts & core returns, shipping and receiving, errands as assigned.
• Maintain a clean and organized work space.
• Coordinate production and monitor workflow to ensure customer promise times are met.
• Interact with customers and handle inquiries and complaints ethically and professionally.