Automotive Service Advisor
ERS Elite · Stroudsburg, PA · 2 mo ago
On-siteCustomer Service$50k–$100k/yrFull-time
Key Responsibilities
- Serve as the primary point of contact between customers and the service department
- Greet customers, assess vehicle concerns, and recommend appropriate repairs and maintenance
- Prepare and explain repair estimates clearly and professionally
- Verify coverage and obtain authorizations from insurance companies, factory warranties, and aftermarket warranties
- Assign repair orders to technicians and monitor workflow
- Keep customers informed throughout the service process and ensure satisfaction upon completion
- Ensure all work meets dealership and customer expectations
Requirements
- Ability to multi-task in a fast-paced environment while maintaining a friendly, professional demeanor
- Strong customer service and communication skills (Face-to-face customer service experience preferred)
- Excellent organization, administrative, and attention-to-detail skills
- Automotive parts knowledge is a plus
- Previous experience as an Automotive Service Advisor is a strong advantage
- Valid driver's license
- Ability to pass a drug screening
Benefits
- Compensation & Benefits: Earning potential: $50,000 - $100,000 annually (salary + bonus compensation plan)
- Medical, dental, and life insurance starting the first of the month after hire
- Short-term and long-term disability options
- Additional life and accident insurance available
- 401(k) with company match
- Paid vacation and holidays
- Always closed on Sundays
- Full-time position with a flexible schedule and rotating Saturdays off
- Comprehensive training program (hands-on and formal training)
- Employee discounts on parts, labor, and vehicle purchases