Automotive Service Advisor

Why Work At Cavender Toyota

• 2nd Largest Toyota dealership in America
• 7,000 - 8,000 customer RO’s written monthly
• 300 cars through drive daily
• 4 day work week
• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training quarterly

Here Is What You Will Be Doing

• Greet all customers promptly and professionally
• Determine customer’s primary concern and then review additional maintenance needs when appropriate
• Offer a no cost vehicle condition inspection to every customer
• Give and document fair, competitive, transparent price quotes, with the customer and dealership’s best interest in mind
• Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
• Handle all customer complaints immediately and resolve to the customer’s satisfaction
• Establish and maintain great customer relationships that encourage repeat and referral business
• Work as a team player and uphold the company’s standards of professionalism and integrity
• Other duties as assigned

Here Is What You Will Need

• Minimum 2+ years prior Service Advisor experience required in a dealership or secondary shop
• Mainline advisor experience is preferred
• High Volume dealership experience preferred
• CDK experience is preferred
• High School Diploma/GED is required
• Must be energetic, enthusiastic and team oriented
• Must be skilled at listening, problem solving and communication