Automotive Service Advisor

We're growing and we'd love to have you grow with us. Atlantic Coast Enterprises in Delray Beach, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences.

About Atlantic Coast Enterprises

Atlantic Coast Enterprises (ACE) is a full-service lubrication, fluid, and automotive maintenance center. We offer our customers these services in the cleanest and most professional surroundings possible. Each day we strive to achieve our mission of creating customers for life through fast, friendly, clean, and professional service. We are dedicated to expanding and constantly moving on to new and different challenges. A few short years ago, we were recognized as the franchisee of the year within the Jiffy Lube nationwide network. Everything at ACE is a team effort. We know that without our employees, we wouldn't be able to grow, improve, or create lifelong customers. This is why we offer competitive compensation, generous benefits as well as a supportive and collaborative environment. We encourage each and every employee to share their ideas with us.

A Day in the Life of an Automotive Service Advisor

As an Automotive Service Advisor, you arrive each day determined to take excellent care of our customers while achieving sales goals. You guide them through their elected services, acting as the main point of contact between them and our auto technicians. Following a service review conducted on their vehicle, you advise customers on tires, brakes, and other recommended services in a way that is easy to understand. You help them to make decisions by expertly explaining benefits, costs, and product features. Your ability to make connections and build trust is essential to gaining repeat business. You love spending your day with people and cars. Plus, it is rewarding to see your hard work pay off in your paycheck!

Responsibilities

• Act as the main point of contact between customers and auto technicians
• Guide customers through their elected services
• Advise customers on recommended services, such as tires and brakes
• Explain benefits, costs, and product features to help customers make informed decisions
• Build trust and connections to gain repeat business
• Achieve sales goals while providing excellent customer service

Requirements

• 18 years old or older
• Previous sales and service advisor experience
• Valid driver's license

Qualifications

• Strong interpersonal skills and ability to connect with others
• Passion for cars and automotive services
• Excellent communication skills
• Commitment to providing exceptional customer service
• Patience and empathy
• Organizational skills and ability to prioritize tasks effectively
• Detail-oriented

Pay

This customer service position comes with a competitive base pay plus commission. You can earn up to $80,000 a year.

Benefits

• Paid vacation after 1 year of employment
• Comprehensive health care coverage
• Dental and vision insurance
• Basic life insurance
• Short-term and long-term disability
• Savings and retirement 401(k) program
• Bereavement leave
• Performance and longevity bonus platforms
• Employee oil changes and discounts

Location: 33484