Automotive Service Advisor/Assistant Manager

Responsibilities

• Provide prompt, courteous & effective service to our customers.
• Oversee the flow of vehicles in our service drive lane.
• Greet customers enthusiastically & with a smile upon their arrival.
• Verify the customer’s contact information and update as needed.
• Listen to the customer & document their vehicle service request(s).
• Review the vehicle’s service history with the customer.
• Verify that all factory recalls have been completed & advise customers.
• Review the factory recommended maintenance schedule with the customer.
• Visually inspect customer’s vehicle in the service drive lane.
• Advise the customer of any additional recommended services.
• Document any existing vehicle damage prior to entry into the shop.
• Review all requested & any declined vehicle services with the customer.
• Provide customer with an expected completion time.
• Print a service work order documenting all items discussed, including promised time, any declined services, and/or existing vehicle damage.
• Assign work orders to the appropriate technician.
• Maintain integrity and the company’s quality standards of excellence.
• Assist the Service Manager with other duties as needed.

Requirements

• Organized and friendly personality
• Demonstrate ability to manage others.
• Good time management skills.
• Fantastic communication skills
• Professional, well-groomed personal appearance
• Attention to detail.
• Ability to understand the needs and wants of the customer.
• ASE certifications are a plus.
• Strong teamwork skills.
• Willing to submit to a drug screen & background check.
• Clean & valid driver's license.

Benefits

• Health & Prescription Drug Insurance
• Dental & Vision Insurance
• Short-term Disability Insurance
• AFLAC Supplemental Insurance
• Life Insurance
• Paid Time Off (Sick, Personal & Vacation)
• Paid Holidays
• Paid Training
• 401(k) Retirement Plan with Company Match
• Vehicles Purchase Discount
• Excellent Dealership Reputation
• Family Focused
• Very High Customer Retention % = Loyal Repeat Customers