Automotive Sales Consultant Toyota

Sales Consultant Responsibilities

• Master Product Knowledge: Continuously build expertise in both new and pre-owned inventory, including trim levels, optional packages, and cutting-edge technologies — becoming the go-to authority on every vehicle we offer.
• Build Lifelong Client Relationships: Cultivate trust and rapport with customers to create a loyal client base that returns for future purchases and referrals.
• Lead with a Consultative Approach: Engage customers through thoughtful questions and active listening to guide them toward the right vehicle for their needs and lifestyle.
• Resolve Concerns with Care: Address customer inquiries and concerns promptly and professionally using CRM tools, phone, text, and email — always aiming for timely, effective solutions.
• Deliver Exceptional Vehicle Presentations: Conduct high-quality, engaging demonstrations that showcase the features and benefits of each vehicle with confidence and clarity.
• Drive Referral Business: Follow up with buyers to ensure satisfaction and encourage repeat and referral opportunities.
• Thrive in Sales Situations: Learn to navigate objections with poise and persistence, turning challenges into opportunities.
• Lead by Example: Support your teammates in achieving sales goals and contribute to a collaborative, high-performing environment.

Qualifications

• Demonstrated excellence in communication, interpersonal, and organizational skills.
• Reliable, punctual, and professionally presented—consistently representing Empire with integrity and business-appropriate attire.
• Proven commitment to attendance and timeliness, with a strong sense of personal accountability.
• Empathetic and attentive leadership style, with a deep understanding of the value of active listening.
• Strong work ethic and ability to thrive in a fast-paced, results-oriented environment.
• Track record of delivering exceptional customer service through product knowledge, trust-building, and a focus on customer satisfaction.
• Minimum of three years of professional experience in the automotive industry.
• Friendly, enthusiastic, and dependable, with a consistently positive, team-oriented attitude.
• Receptive to constructive feedback and committed to continuous personal and professional growth.
• Flexible availability, including willingness to work weekends and holidays as needed.
• Proficient in Microsoft Office and capable of managing multiple tasks efficiently in a digital environment.
• Maintains a clean, organized, and detail-focused workspace that reflects pride in presentation.
• Demonstrated career stability and upward growth across previous roles.

Pay and Schedule

• Competitive Pay Plans
• Free world-class sales training classes
• 401(K) Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)