Automotive Sales Consultant / Car Sales

About the role

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Responsibilities

• Work a daily business plan and communicate with: - Incoming Traffic/Calls - Phone-up Follow-up - Sold Follow-up - Orphan Follow-up - Service Follow-up - Letters (thank you, holiday, birthday) - Update business plans and client cards - Use eLead CRM to manage and measure lead activity - Leverage auto responders, personalized e-mail templates and phone guides to drive appointments and sales - Manage and measure all lead activity and results including: - Initial email response - Personalized emails - Initial Phone Call to set appointments - Confirm appointments to drive your show rate - Greet in-coming sales opportunities - Do a comprehensive needs assessment, before selection - Initiate the EMI - Select the right vehicle with the help of the Floor Manager - Present the vehicle, based on the clients’ needs and wants - Demonstrate vehicles at dealership - Present arithmetic to customers and facilitate paperwork - Deliver vehicle - Sign customer up for first service appointment at delivery - Unsold follow up of prospects who do not buy - Follow up for people who did not show for appointment - Sold follow up for customers who buy - Referrals and household prospecting - Ongoing customer contact to promote loyalty and retention - Facilitate automated follow up including sold follow up, service reminders, vehicle anniversary, contacts, recalls, referrals & prospecting. - Renewal contacts to re-sell your customer base
• Adhere to all company policies, procedures and safety standards

Requirements

- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- Previous sales experience; preferably automotive sales.
- A professional appearance and customer oriented attitude.
- Excellent interpersonal and telephone skills; well organized and self- motivated.

Qualifications

- Knowledge and understanding of federal, state and local laws governing retail operations.

Skills

- Strong communication and interpersonal skills
- Ability to handle multiple tasks simultaneously
- Proficiency in using CRM systems and auto responders
- Customer service orientation
- Problem-solving and decision-making abilities

Benefits

• Medical- 4 plans (BCBS)
• Dental
• Vision
• Term Life
• Company-paid Term Life
• STD/LTD
• Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with an employer match
• Employee Assistant Program
• FMLA / Maternity/Paternity Leave
• Bereavement Leave

Pay

Salary range: $35,000 - $50,000 annually
Commission-based compensation based on sales performance

Schedule

Full-time position, typically 40 hours per week, Monday through Friday. Some evening and weekend work may be required.