Automotive Sales Associate - AutoNation Ford Wolfchase

About the role

The e-Commerce Sales Associate interacts with hundreds of customers—online, over the phone, and in person—to help guide their vehicle purchase in our no-haggle sales environment. You will respond to leads promptly, answer questions, provide information, and help transition customers from digital or phone contact to an in-store experience while delivering an exceptional customer experience.

With your outstanding communication and listening skills, you’ll help customers select their perfect vehicle, negotiate terms to fit their lifestyles and budgets, and close deals. You’ll also follow up to ensure satisfaction and support their transition to the Service department, driving long-term loyalty.

Responsibilities

• Respond to customer leads in a timely manner via phone, email, and online channels
• Provide detailed vehicle information and guide customers through the purchase process
• Assist customers in selecting vehicles that meet their needs and budget
• Negotiate terms and close sales in a no-haggle environment
• Follow up with customers post-purchase to ensure satisfaction
• Transition customers to the Service department to support their ownership experience
• Set and achieve targeted sales goals
• Utilize technology to manage customer interactions and sales processes

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Prior sales experience, retail preferred
• Strong communication, consultative, interpersonal, and organizational skills
• Willingness to follow up with customers consistently
• Experience and comfort working with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Benefits

• Competitive compensation and 401k matching
• Health, dental, and vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to YouDecide, a platform offering discounts from top providers and retailers
• Opportunities for career growth into finance, management, and beyond

About AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower customers in making the best decisions for their needs. With a nationwide network of dealerships, we provide a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services.

Through our DRVPNK initiative, we have raised over $40 million for cancer-related causes, partnering with cancer charities nationwide to make a positive difference in our communities. We are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates from all backgrounds who share our passion for innovation, teamwork, and impact.