Automotive Sales Associate

About the role

Clark Chevrolet is looking for a motivated, professional, and customer-focused individual to join our sales team. No previous automotive sales experience is preferred. We are specifically interested in candidates who bring strong communication skills, a positive attitude, competitiveness, professionalism, and a willingness to learn. Experience in customer service, retail, hospitality, restaurants, wireless sales, banking, insurance, or other customer-facing environments can be an excellent foundation for this position.

Responsibilities

• Professionally greet and assist dealership customers.
• Build rapport and identify customer needs and priorities.
• Conduct a complete customer needs analysis.
• Assist customers in selecting new Chevrolet and pre-owned vehicles.
• Learn and maintain Chevrolet product knowledge.
• Conduct professional vehicle presentations and walk-arounds.
• Accompany customers on demonstration drives.
• Assist with gathering information for customer trade appraisals.
• Work with sales management to present purchase options.
• Professionally respond to customer questions and concerns.
• Ask for the sale and involve management when appropriate.
• Complete required Manager TOs for applicable unsold customers.
• Enter and maintain accurate customer information in the CRM.
• Complete assigned CRM activities each day.
• Make outbound customer calls.
• Follow up by phone, text, and email.
• Set and confirm customer appointments.
• Follow up with unsold showroom customers.
• Develop repeat and referral customers.
• Conduct professional vehicle deliveries.
• Complete post-sale customer follow-up.
• Participate in sales meetings, coaching, training, and role-play.
• Follow dealership policies and customer information security requirements.

Performance Expectations

• Progress toward 12 or more retail vehicle sales per month
• Consistent outbound prospecting and follow-up
• 95-100% completion of assigned CRM activities
• Accurate documentation of customer interactions
• 100% follow-up with applicable unsold customers
• Consistent appointment setting and confirmation
• 100% completion of required Manager TOs
• Professional customer communication
• Achievement of dealership and Chevrolet customer satisfaction standards
• Full participation in required training and coaching

Daily Sales Activities

• Outbound customer calls
• Customer phone, text, and email follow-up
• Appointment setting
• Appointment confirmation
• Unsold customer follow-up
• Previous customer follow-up
• Referral prospecting
• CRM task completion
• Product training
• Sales coaching
• Role-play

Qualifications

• Automotive sales experience is not required and candidates without previous automotive sales experience are preferred.
• Strong communication and interpersonal skills
• Positive and professional attitude
• Competitive and goal-oriented mindset
• Strong work ethic
• Willingness to learn
• Ability to accept and apply coaching
• Customer-focused mentality
• Professional appearance and demeanor
• Reliable attendance and punctuality
• Basic computer and technology skills
• Ability to learn and consistently use a CRM
• Strong organizational and follow-up skills
• Valid driver's license and acceptable driving record
• High school diploma or equivalent
• Ability to work dealership sales hours, including Saturdays and other scheduled peak periods

Benefits

• $4,000 per month on-boarding guarantee for your first 3 months
• The on-boarding period includes structured training in:
  • Clark Chevrolet's sales process
  • Chevrolet product knowledge
  • Customer needs analysis
  • Vehicle presentations and walk-arounds
  • Demonstration drives
  • CRM and lead management
  • Phone and customer communication
  • Appointment setting
  • Follow-up techniques
  • Objection handling
  • Negotiation and closing fundamentals
  • Professional vehicle delivery

The on-boarding guarantee is subject to the terms of the Clark Chevrolet compensation plan, including attendance, training participation, CRM activity, and performance requirements. Complete compensation and on-boarding guarantee terms will be reviewed during the interview and hiring process.