Automotive Quality Assurance Engineer

Responsibilities

• Coordinates Quality activities to meet customer objectives and satisfaction
• Monitors, evaluates, and generates Quality and Warranty reports using Sharp systems and Customer systems for OEM and Tier 1 customers assigned
• Uses, updates, and manages OEM, Tier 1, and Sharp data collection and information systems as assigned
• Manages Warranty Chargeback Evaluation from OEM’s and Tier 1 customers as assigned
• Manages Local Representatives at global customer sites and works continuously with them and Sharp Japan to meet Sharp and customer scorecard objectives as assigned
• Continuously improves the capabilities of the Local Representatives to be the face of Sharp and trusted first responders for the customer as assigned
• Talks confidently with customers to reassure them and to build strong relationships
• Develops trusting and professional 2-way relationships with customers by keeping them happy while managing costs
• Works with local representatives to make sure that sorting is managed properly and according to inspection standards and the SOW
• Verifies that costs are appropriate and approves them for work done by third parties as assigned
• Ensures that problem situations at customer sites are managed quickly and effectively
• Ensures that the Local Representatives coordinate immediate containment and direct the activities within Sharp to deliver proper Corrective Action Report (8D) submissions to the customers within prescribed time limits
• Understands “automotive” demands and knows what steps are required to meet them
• Understands both Advanced and Reactive Quality and can fluently work in either environment
• Understands Sharp standards and products. Able to act as a subject matter expert on both
• Able to travel and work globally

Requirements

• Preferred: BS/BSEE, Six Sigma Certifications, and/or CQE
• 7 years of experience in automotive manufacturing
• Extensive knowledge of Quality Certifications: AIAG, Six Sigma Certifications
• Experience with APQP, PPAP, 8D, BIQS, Q1, SPC, 6-Sigma, IATF, etc.
• International experience and ability to travel globally
• Experience with OEMs
• Moderately proficient with all Microsoft Office applications but very proficient in Excel (able to sort, pivot, and filter data to draw valid and statistically relevant conclusions)
• Able to effectively communicate in the English language (written and verbally)