Automotive Product Specialist & Technology Expert

Responsibilities

• Ensuring that the pre-delivery has been properly performed and the vehicle is ready for the guest.
• Aiding sales personnel during the delivery process.
• Reviewing vehicle technology features with new customers.
• Assisting customers with learning their new vehicle features.
• Setting a proper expectation for the length of delivery.
• Mastery of all vehicle product knowledge prior to delivery for the customer.
• Personalizing the vehicle delivery to the customer's needs.
• Aiding customers with the sales to service transition.
• Delivering an exceptional customer experience.
• Overseeing the guest's first real interaction with their new vehicle.
• Utilizing all resources and applications to assist in product information support.
• Maintaining a collection of product information and resources to assist in explanations.
• Aiding with sales CSI calls and various tasks.
• Other duties as required.

Requirements

• Good verbal communication skills.
• Basic computer skills.
• A high level of initiative and ability to work in a team.
• A great attitude.
• Top customer satisfaction skills required.
• The ability to multi-task.
• Willingness to train. Experience a plus!

Benefits

• A great pay plan based on your level of experience.
• 401k Plan with matched dollars.
• Health & dental benefits.
• Paid time-off, Paid holidays, Paid vacation, etc.
• Monthly, quarterly, year-end bonuses available.