Automotive Parts Specialist Trainee

About the role

The Parts Specialist - Trainee will play a critical role in our partnership with one of four focus areas: Government, Transportation, Commercial, Dealership. This person will provide on-site parts management, procurement, and inventory, while managing people and processes.

Responsibilities

• Provide an outstanding and very high level of customer service with our partner and customer
• Works in unison with the IBS Site Manager and team ensuring all daily/weekly/monthly reconciliation items are handled per policy and procedure guide
• Addressing customer sales/service questions and problems quickly
• Shifting into a high gear and bringing a high energy to our NAPA parts counter at our IBS location
• Helping team members when working with customers or finding auto parts
• Navigating computer and paper catalog systems
• Working towards continuous improvement with our on-site parts store relationship - processes and procedures
• Lifting merchandise up to 60 lbs. Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people

Requirements

• An open mind for training
• Passion for customer care, relationship management, and going out of your way to take care of customers
• Automotive Aftermarket/Parts/Light & Heavy Duty/Diesel/Aftermarket Experience
• Inventory protection, asset management and cataloging
• Demonstrated leadership in the automotive after-market service industry, fleet services, government contracts, dealerships, or retail establishments
• Possess personal drive, self-motivation and ability to not only identify issues, but find immediate solutions for customers
• Capable of operating point-of-sale system, cataloging and customer fleet management software
• Possess analytical/problem solving skills and a non-stop drive for solving customer issues and coming up with solutions
• Thriving in a super-fast paced environment
• Welcome “being the go to person”!

Qualifications

• An open mind for training
• Passion for customer care, relationship management, and going out of your way to take care of customers
• Automotive Aftermarket/Parts/Light & Heavy Duty/Diesel/Aftermarket Experience
• Inventory protection, asset management and cataloging
• Demonstrated leadership in the automotive after-market service industry, fleet services, government contracts, dealerships, or retail establishments
• Possess personal drive, self-motivation and ability to not only identify issues, but find immediate solutions for customers
• Capable of operating point-of-sale system, cataloging and customer fleet management software
• Possess analytical/problem solving skills and a non-stop drive for solving customer issues and coming up with solutions
• Thriving in a super-fast paced environment
• Welcome “being the go-to person”!

Skills

• Customer Service
• Inventory Management
• Procurement
• Supply Chain Management
• Leadership
• Problem Solving
• Teamwork
• Computer Systems
• Physical Strength

Benefits

• Comprehensive medical, dental, and vision plans
• Retirement Plan: 401(k) with company match
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Employee stock purchase plan
• Tuition reimbursement
• Professional development opportunities
• Wellness programs

Pay

A starting hourly rate of $20. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire.

Schedule

Not specified