Automotive Parts Counterperson

Responsibilities

• Greet customers by phone/greet mechanics at the counter and assist them with any inquiries.
• Look up and determine correct parts needed for a particular job.
• Bill out parts.
• Invoice & close parts tickets.
• Consult with customer/mechanic on applicable parts and recommended/required parts for the intended repair (gaskets, fluids, nuts, bolts, etc.).
• Keep customer/mechanic informed on part arrival times/shipping status and possible changes.
• Provide concierge/receptionist support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience.
• Build strong relationships with the customers.
• Understand and implement Ford Warranty Processes designated by management.

Qualifications

• Parts Counter Selling Experience Required (NAPA, AutoZone, etc.).
• Valid Driver's license and clean background.
• Able to work efficiently and multi-task in a fast-paced environment.
• Strong written and oral communication skills.
• Strong computer skills - quick & accurate typing.
• Must be able to read, process and create shop estimates.
• Professional phone skills with ability to manage multiple calls at a time.
• General understanding of automotive workings and repairs.

About the Role

We are seeking an afternoon shift for Parts Counterperson to join our team at Sunset Ford in St. Louis. This shift is 9am - 6pm Mon-Fri (1-hour lunch), but potentially change to 11am - 8pm (1-hour lunch) as we aim to open a second shift in the late evenings - so applicants must be flexible with evening hours.

About Us

Sunset Ford has been in business for over 100 years, established back in 1912 by Peter S. Heutel. Today, the 5th generation Heutel Family is proud to carry on this tradition serving the St. Louis, South County, & surrounding areas. We take phenomenal pride in customer service and always strive to exceed expectations. In fact, we have consistently won Ford Motor Company's highest honor, the President's Award, for excellence in customer service. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.