Automotive Mobile Diagnostic Technician

About the Role

Protech Automotive Solutions is seeking a Mobile Diagnostic Technician to perform all-purpose duties, including assisting customers, supporting Autel scanning units, answering technical questions, and resolving vehicle technology issues through research.

Responsibilities

• Apply technical knowledge to assist customers with vehicle diagnostics and repairs.
• Answer inbound and outbound phone calls in support of Autel scanning units.
• Address technical questions related to scanning procedures of the Autel unit.
• Conduct research to understand, explain, and resolve technology issues on vehicles.

Requirements

• 2+ years of prior experience as a Diagnostic Technician (I-CAR & ASE certifications preferred).
• Must currently have or be willing to obtain proper tools to successfully complete job duties.
• Must pass all pre-employment screenings, including background checks.
• Minimum age requirement of 21+ years.
• Must be eligible to work in the U.S. with no restrictions.

Skills

• Ability to perform consistent physical activity, including reaching, kneeling, bending, squatting, and lifting objects over 50 lbs.
• Ability to read and understand instructions, written estimates, and work orders.
• Effective verbal and written communication skills.
• Ability to work through competing priorities and adapt to a fast-paced environment.
• Strong customer service skills for both internal and external customers.

Benefits

• Medical, dental, and vision benefits from day one.
• Industry-comparable pay, paid weekly.
• Access to state-of-the-art products, including 3M Repair Products.
• Paid vacation and holidays (accrual begins on day one).
• Career growth opportunities with a promote-from-within culture.
• Paid skilled trainings and certifications (e.g., I-CAR and ASE).