Automotive Mobile Diagnostic Technician

About the Role

Protech Automotive Solutions is seeking a Mobile Diagnostic Technician to perform all-purpose duties, including assisting customers, supporting Autel scanning units, answering technical questions, and resolving vehicle technology issues through research.

Responsibilities

• Apply technical knowledge to assist customers
• Answer inbound and outbound phone calls in support of Autel scanning units
• Address technical questions related to scanning procedures of the Autel unit
• Conduct research to understand, explain, and resolve technology issues on vehicles

Requirements

• 2+ years of prior experience as a Diagnostic Technician (I-CAR & ASE certifications preferred)
• Must currently have or be willing to obtain proper tools to successfully complete job duties
• Must pass all pre-employment screenings, including background checks
• Minimum age requirement of 21+ years
• Must be eligible to work in the U.S. with no restrictions

Skills

• Ability to perform consistent physical activity, including reaching, kneeling, bending, squatting, and lifting objects over 50 lbs.
• Ability to read and understand instructions, written estimates, and work orders
• Effective verbal and written communication skills
• Ability to work through competing priorities and adapt to a fast-paced environment
• Provide personable, friendly customer service to internal and external customers

Benefits

• Medical, dental, and vision benefits from day one
• Industry-comparable pay, paid weekly
• Access to state-of-the-art products (3M Repair Products)
• Paid vacation and holidays (begin accruing day 1)
• Career growth opportunities (promote from within)
• Paid skilled trainings and certifications (I-CAR and ASE)