Automotive Master Technician

About the role

The Automotive Master Technician services and repairs vehicles as assigned by management following all established standards and procedures. May also conduct pre-delivery service on new vehicles to ensure excellent working order for the customer. We deliver the highest quality service while maintaining the highest level of customer satisfaction.

Working conditions include a state-of-the-art, climate-controlled facility.

Responsibilities

• Effectively and accurately perform quality repair work in accordance with dealership's and factory standards.
• Check all fluids and maintenance-related parts; top-off or replace fluids or filters/parts as required.
• Perform routine service inspections or tests and complete standard maintenance jobs, including complex service to vehicles.
• Diagnose vehicles for standard and complex service repairs.
• Road-test vehicles to ensure quality repair work was completed.
• Maintain cleanliness of vehicles while performing service or repairs.
• Ensure required documentation is complete and compliant with regulations and standards.
• Follow all shop policy, procedure, safety, and environmental rules.
• Help maintain shop appearance and safety standards; perform duties such as inventory stocking and other general functions to keep the shop running efficiently.
• Attend staff meetings, trainings, and educational classes as required.
• Complete system diagnostics and full automotive troubleshooting and testing.
• Maintain an organized and neat shop area.
• Communicate directly with service advisors regarding service work status and estimated completion time to keep customers informed.
• Continuously learn new technical information and techniques in formal training sessions to stay informed with rapidly changing automotive technology.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
• Perform other duties as assigned.

Requirements

• Must be a Master Certified Technician. No exceptions.
• Toyota or Lexus experience is a big plus.
• Able to drive both automatic and standard-transmission vehicles.
• National Institute of Automotive Service Excellence (ASE) certification(s) or certification(s) in specialized areas such as brakes, electrical/electronic systems, or engine performance is a must.
• Excellent communication, customer service, and problem-solving skills, including maintaining composure under stress.
• Strong interpersonal skills to interact professionally with customers, vendors, and staff.
• Safety and customer service oriented.
• Able to bend, kneel, squat, stand, and lift heavy objects as needed.
• Professional appearance and work ethic.
• Self-motivated with solid work habits.
• Valid California Driver's License with a clean driving record.
• High school diploma or GED.

Benefits

• Health, Dental, and Vision insurance
• Life insurance
• 401K
• Health & Wellness Program
• Community involvement opportunities
• Company-paid vacation and holidays