Automotive Mainline Service Advisor

About the role

Dewey Dodge, a large and reputable Ken Garff Automotive Dealership, is seeking a talented Automotive Mainline Service Advisor who aligns with their core values of respect, integrity, growth, humility, and teamwork. The culture and opportunities at Dewey Ford are unmatched, and they are looking for someone who wants to grow.

Responsibilities

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and selling additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Review all completed work and recommendations and collect payments from the customer
• Proefficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Qualifications

• Motivated, patient, and excited about a fast-paced environment
• Focused on treating people RIGHT

Benefits

• Competitive compensation package and 401k with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.