Automotive Lead Technician

Key Responsibilities

• Demonstrate mastery in automotive service repair, ensuring that vehicles are repaired to meet manufacturer specifications and company's standards of quality and customer experience.
• Provide exceptional customer service by engaging with customers in a transparent and informative manner, guiding them through service decisions with clarity and professionalism.
• Embrace and uphold productivity standards based on flag hour principles, maximizing efficiency without compromising on quality.
• Mentor junior technicians, sharing knowledge and expertise to support their growth and development within the operation.
• Collaborate with the service team to streamline operations and ensure the seamless delivery of automotive services that exceed customer expectations.
• Maintain awareness of evolving vehicle technologies and industry developments

Qualifications

• Manufacturer-trained and/or ASE Certified with a proven record of accomplishment of excellence in vehicle repair and customer service.
• Proficient in productivity standards based on flag hour principles, with a focus on operational efficiency while maintaining high-quality standards.
• Effective communication skills and the ability to convey complex technical information to customers clearly and understandably.
• Demonstrated leadership abilities and a commitment to mentoring and developing apprentice and junior technicians.
• Dedication to upholding the company's standards of excellence in automotive service and customer experience.