Automotive Internet Sales Associate

Hyundai of Cumming is seeking a motivated, customer-focused, and energetic Automotive Internet Sales Coordinator to join our growing team. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and wants to build a long-term career in the automotive industry.

About the Role

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Responsibilities

• Answer incoming customer calls and schedule appointments for the Sales Department.
• Respond promptly to internet, phone, and live chat inquiries using dealership processes, scripts, and templates.
• Provide customers with initial vehicle and dealership information.
• Direct customers to the appropriate dealership resources and departments.
• Follow up with customers who are not yet ready to schedule or who missed appointments.
• Utilize the dealership CRM system daily to track customer communication and appointments.
• Maintain accurate customer records and follow-up activities.
• Assist with additional administrative and dealership support tasks as assigned by management.
• Assist with overflow Service Department calls and appointment scheduling according to dealership guidelines.
• Deliver a professional, positive, and customer-focused experience on every interaction.
• Support dealership sales goals through strong communication and appointment-setting skills.

Requirements

• Positive, persuasive, and outgoing personality.
• Strong communication and customer service skills.
• Team-oriented attitude with a willingness to learn and improve.
• Strong computer and multitasking abilities.
• Professional, prompt, and dependable work ethic.
• Ability to thrive in a fast-paced environment.
• Strong phone and interpersonal communication skills.
• Previous customer service or call center experience preferred.
• Must be available to work Saturdays.
• Valid driver’s license required.

Benefits

• Competitive pay plus bonus opportunities.
• Free health insurance option available.
• Dental & vision insurance available.
• Short and long-term disability insurance.
• 401(k) options available.
• Paid vacation, PTO, and holiday pay.
• Employee appreciation celebrations.
• Career advancement opportunities—we promote from within.
• Employee discounts on vehicles, parts & services.
• Family-owned and operated culture.
• Long-term career stability.

Schedule

Full-time 40-hour work week.

Why Join Us

• Trusted dealership with a strong local reputation.
• Over 30 years of automotive success.
• Family-owned and operated organization.
• Promote-from-within culture with real advancement opportunities.
• Opportunity to grow within a respected multi-brand automotive group.
• Leadership team focused on employee success and development.