Automotive Instructor / Trainer (53876)

About the role

Step out of the service bay and into a respected teaching role—where your expertise is valued and your automotive industry knowledge stays sharp. At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life.

Responsibilities

• Facilitates training programs emphasizing technical skills, applications, vendor and product information, AAA quality standards and Five Diamond Member experience culture.
• Delivers training utilizing a variety of training techniques.
• Ensures trainees comprehend the complexity and depth of related information.
• Facilitates training programs in a variety of settings including formal classroom settings, various locations, regional training centers, distance learning and one-on-one training sessions.
• Depending on business line training may delivered to non-employees.
• Builds & maintains professional relationships with AAA partners and vendors, maintains high level of topical expertise and knowledge of all product offerings, industry trends, department policies and procedures.
• Participates in department meetings to communicate proactively the status of training initiatives, ideas, and concepts and to gather feedback from the management staff.
• Provides constructive coaching throughout training and nesting to help learners refine and enhance their technical and professional skills toward established standards.
• Develops and adjust training programs geared toward the depth of knowledge required by the trainees’ position and prior skills.
• Working with the Safety Manager, supports the establishment of a safety culture by incorporating safe working practices and OSHA requirements in all training programs.
• Keeps abreast of industry trends by attending related seminars and courses, and maintaining industry certifications.
• Represents the department and organization at Club, community and industry functions.
• Works closely with the business line in identifying performance gaps recommends learning solutions.

Qualifications

• Education/Licenses: Associates Degree/Trade School certificate or 3-6+ years of additional auto repair / road service / towing or fleet operations experience. Technical/Certifications: Current ASE General, Electrical or Engine Repair certification (G1, A1 & A6) and Wreckmaster Certification Level 2/3 preferred, or ability to obtain within twelve months of employment. Willingness to learn how to operate tow vehicles.
• Experience: 3+ years of auto repair or fleet operations experience.

Skills

• Ability to facilitate live courses in-person and virtual environment.
• Knowledge of industry trends and best practices.
• Strong communication and interpersonal skills.
• Ability to build and maintain professional relationships with AAA partners and vendors.
• Proficiency in using training software and tools.
• Ability to adapt training programs to meet the needs of different trainees.
• Experience with OSHA requirements and safety protocols.

Benefits

• Paid Time Off: 3 weeks of vacation, 12 holidays and 8 sick days annually.
• Health Coverage: Medical, Dental, and vision insurance with AAA Northeast covering up to 88% of the plan.
• Retirement: 401(k) plan with a 6% company match.
• Ammount of additional Perks: Free AAA membership, insurance discounts, travel commission match, and a paid volunteer day off each year!
• Tuition Reimbursement: Financial support for continuing education.

Pay

The annual pay range for this position is $73,200 - $91,900. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives.

Schedule

Work closely with the business line in identifying performance gaps recommends learning solutions.