Automotive Fleet Assistant

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

About the role

Ken Garff St. George Ford, a Ken Garff Automotive Dealership, is currently looking for a Fleet Assistant that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. We are seeking a strong customer service oriented and energetic Sales Assistant/Receptionist who will greet and communicate with customers and other employees. The selected individual will resolve customer needs relating to the service, sales, and parts for their vehicle and ensure that each customer has an experience that creates a lifetime customer.

Schedule

Monday-Friday 9 am to 5 pm

Benefits

• Competitive compensation package and 401k with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

Responsibilities

• Answer phones in a professional manner, within three rings, and transfer customers promptly to appropriate destination.
• Courteous and professional pages. Takes messages from customer when desired person is unable to be reached or at customer request.
• Greet and accommodate walk-in customers promptly; provides timely, friendly, professional service.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns.
• Identify, recommend, and support opportunities for process improvement.
• Identify ways to improve operations and customer service.
• Maintain a professional appearance at all times.
• Disperse and sort mail each day.
• Call customers when license plates come in and keep a license plate log to ensure accuracy.
• Make copies when needed.
• Order business cards.
• Print Dealer Socket letters each morning.
• Report Sales to Manufacturer.
• Input incentives and track payments.
• Monitor websites for pictures and descriptions.
• Maintain Dealer Socket.
• Other duties as assigned.

Requirements

• Must be 18 years or older and authorized to work in the U.S.
• High school diploma or equivalent.
• Valid in-state driver's license.
• Professional personal appearance.

Qualifications

• Must be trustworthy and have the ability to creatively deal with problems.
• Must have excellent interpersonal and customer service skills.
• Proficient use of a PC, including Inventory Control Software, Internet, and Microsoft Office Products.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.