Automotive Electronics Installer

Department: Field Operations | Reports to: Area Service Manager | FLSA: Non-Exempt (Hourly)

About the Role

The Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands-on professional who can navigate both the automotive and electrical aspects of vehicle-based technology.

Benefits

• Comprehensive health plan including medical, dental, and vision coverage
• 401(k)-retirement plan with a generous company match
• Birthday & Anniversary bonus
• Company-wide discounts
• Life insurance
• Telemedicine access
• Short & long-term disability
• Positive work environment offering work/life balance and professional growth
• Mission-driven work making a global impact with local roots
• Hands-on experience with industry-leading, innovative technology

Responsibilities

• Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices
• Maintain a clean, organized, and hazard-free work environment
• Conduct customer training sessions and provide phone support to ensure satisfaction
• Make daily or weekly reminder calls to customers with upcoming appointments
• Perform monthly inventory audits and assist nearby facilities as needed
• Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management
• Uphold confidentiality, data security, and compliance with all applicable laws and regulations
• Perform vehicle-to-vehicle transfers and additional duties as assigned

Schedule

Monday-Friday, 8am-5pm (On-site)

Requirements

Education

• High School Diploma or equivalent required

Electrical & Technical Skills

• Proficient in 12-volt DC systems, such as GPS systems, remote starts, stereo, and backup camera installations
• Skilled in wiring, connectors, and programming electronic devices and vehicle equipment utilizing diagnostics, multimeter testing, and circuit analysis
• Experienced in servicing components such as head units, logger boxes, cameras, modems, and curly cords

Mechanical Aptitude

• Knowledgeable in Ignition, Starter, and Body Control Module (BCM) systems
• Hands-on experience with vehicle dashboards and interior panels, including removal and restoration to factory condition
• Capable of secure device mounting, ensuring concealment and clearance from moving parts

Operational & Customer Service

• At least 1 year of experience in a customer-facing role, demonstrating professionalism, empathy, and effective problem-solving
• Ability to provide phone support, conduct training sessions, and ensure client satisfaction
• Able to download log files, perform calibration updates, and deprogram devices
• Strong communication skills with a focus on client satisfaction and technical support
• Demonstrated ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations

Personal Attributes

• Detail-oriented, with strong organizational and time management skills
• Able to work independently and as part of a collaborative team
• Committed to maintaining confidentiality, professionalism, and compliance with all regulations

Other Requirements

• Valid driver’s license and reliable transportation may be required depending on location
• Ability to pass background checks and drug screening as applicable

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to talk or hear, and frequently required to use hands and fingers to handle or feel objects, tools, or controls
• Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl
• Must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
• The noise level in the work environment is usually moderate