Automotive Electrical Technician

About the Role

The Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands-on professional who can navigate both the automotive and electrical aspects of vehicle-based technology.

Responsibilities

• Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices
• Maintain a clean, organized, and hazard-free work environment
• Conduct customer training sessions and provide phone support to ensure satisfaction
• Make daily or weekly reminder calls to customers with upcoming appointments
• Perform monthly inventory audits and assist nearby facilities as needed
• Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management
• Uphold confidentiality, data security, and compliance with all applicable laws and regulations
• Perform additional duties as assigned, including vehicle-to-vehicle transfers

Qualifications

Education: High School Diploma or equivalent required.

Electrical & Technical Skills:

• Proficient in 12-volt DC systems, such as GPS systems, remote starts, stereo, and backup camera installations
• Skilled in wiring, connectors, and programming electronic devices and vehicle equipment utilizing diagnostics, multimeter testing, and circuit analysis
• Experienced in servicing components such as head units, logger boxes, cameras, modems, and curly cords

Mechanical Aptitude:

• Knowledgeable in Ignition, Starter, and Body Control Module (BCM) systems
• Hands-on experience with vehicle dashboards and interior panels, including removal and restoration to factory condition
• Capable of secure device mounting, ensuring concealment and clearance from moving parts

Operational & Customer Service:

• At least 1 year of experience in a customer-facing role, demonstrating professionalism, empathy, and effective problem-solving
• Ability to provide phone support, conduct training sessions, and ensure client satisfaction
• Able to download log files, perform calibration updates, and deprogram devices
• Strong communication skills with a focus on client satisfaction and technical support
• Demonstrated ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations

Personal Attributes:

• Detail-oriented, with strong organizational and time management skills
• Able to work independently and as part of a collaborative team
• Committed to maintaining confidentiality, professionalism, and compliance with all regulations

Other Requirements:

• Valid driver's license and reliable transportation may be required depending on location
• Ability to pass background checks and drug screening as applicable

Physical Demands & Work Environment

• Regularly required to talk or hear
• Frequently required to use hands and fingers to handle or feel objects, tools, or controls
• Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl
• Must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
• Noise level in the work environment is usually moderate

Benefits

• Comprehensive health plan including medical, dental, and vision coverage
• 401(k)-retirement plan with generous company match
• Birthday & Anniversary bonus
• Company-wide discounts
• Life insurance
• Telemedicine access
• Short & long-term disability
• Positive work environments offering work/life balance and professional growth
• Mission-driven work making a global impact with local roots
• Opportunity for hands-on work experience with industry leading, innovative technology

Schedule

Monday-Friday, 8am-5pm (On-site)