Automotive Digital Retail Implementation Manager

At Maritz, we believe human connection fuels possibility. With decades of innovation, we’ve built a culture where collaboration and people are at the heart of everything we do. Joining Maritz means becoming part of a workplace that values potential, inspires performance, and designs experiences that drive measurable impact. Our teams care for one another and collaborate powerfully—nearly 90% of employees say their managers care about their concerns, and 82% feel genuinely appreciated. We empower you to do your best work without sacrificing what matters most, offering flexibility and support to balance work and personal life.

Maritz Automotive Solutions is a leading automotive consulting firm specializing in driving dealership success from showrooms to service bays.

About the role

This is a remote role requiring up to 70% travel. Candidates must reside in the Washington, D.C. / Baltimore, MD area.

Responsibilities

• Serve as the primary point of contact for dealerships of an OEM Digital Retailing system.
• Act as a Subject Matter Expert (SME) on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization.
• Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle.
• Ensure key dealership personnel meet required turnaround times for critical implementation milestones.
• Proactively identify implementation risks and work to mitigate effectively and efficiently.
• Build strong partnerships with dealership teams through both in-person and virtual consultations, coaching, and training sessions.
• Deliver clear, engaging presentations and product demonstrations using established presentation materials.
• Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs.
• Build strong, productive relationships with integrated vendor partners to support overall program success.
• Document, communicate, and escalate issues/concerns as necessary.
• Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities.
• Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges.
• Prioritize time effectively, focusing on high-impact activities and maintaining alignment with established goals.
• Manage travel and program-related expenses in accordance with Maritz guidelines.

Requirements

• Background in dealership consulting or automotive retail operations.
• Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
• Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
• Knowledge of dealership desking or F&I processes.
• Quick learner with the ability to stay current on rapidly evolving digital solutions.
• Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
• Strong collaboration skills with the ability to work effectively within the Maritz team, as well as with clients and vendor partners.
• Exceptional verbal and written communication abilities.
• Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
• Proficient in Microsoft Office applications.
• Strong analytical, problem-solving, and decision-making capabilities.

Pay

The salary range for this position is $80,000 - $90,000.

Benefits

• Comprehensive benefits package for full-time employees, including medical, dental, vision, life insurance, and disability.
• Paid parental leave.
• 401k retirement plan.
• Tuition reimbursement.
• Paid time off.
• Year-end holiday closure.

View all details at: www.MaritzBenefits.com