Automotive Diagnostic Technician

Responsibilities

• Perform on-site diagnostics, maintenance, and repairs on commercial and medium-duty vehicles, including engines, brakes, electrical systems, suspensions, starters, alternators, transmissions, and more.
• Perform on-site diagnostic inspections to identify, mechanical, electrical, and drivability issues on commercial and medium-duty vehicles.
• Use scan tools, multimeters, and other diagnostic equipment to test vehicle systems and verify faults.
• Read and interpret wiring diagrams, service information, and manufacturer procedures.
• Diagnose and repair basic and intermediate electrical circuits, sensors, actuators, and related components.
• Identify issues involving power, ground, reference, and signal circuits, including two-wire and four-wire system configurations.
• Perform repairs and replacements on defective wiring, connectors, sensors, and electrical components.
• Verify repairs through retesting, road testing when appropriate, and confirmation of proper system operation.
• Document findings, repairs performed, recommended services, and parts required.
• Communicate diagnostic results and repair recommendations clearly to service advisors and management.
• Maintain a clean, safe, and organized work area and follow shop safety procedures.
• Deliver exceptional service by resolving on-site issues efficiently, professionally, and with a focus on customer satisfaction.
• Manage and maintain a mobile service vehicle stocked with necessary tools, parts, and diagnostic equipment to complete repairs efficiently.
• Document all services performed, parts used, and customer interactions accurately using Shop Monkey.
• Adhere to all safety protocols and industry standards to ensure a safe working environment for both the technician and customers.
• Work independently while staying connected to a supportive team for guidance, escalation, and resource coordination.

Qualifications

• Two years of mechanical automotive experience required with a strong background with medium-duty vehicles, particularly Freightliner, Ford Transit, and Dodge ProMaster.
• Possession of a valid driver’s license with a clean driving record.
• Toolbox with essential tools.
• Valid automotive technician certification (e.g., ASE certification) or equivalent experience preferred.
• Previous experience working in a mobile automotive service role.
• One year of electrical repair experience.