Automotive Diagnostic Specialist

Primary Responsibilities

• Review scheduled appointments and customer concerns before vehicle arrival
• Perform preliminary visual and operational inspections
• Complete full-vehicle scans and review relevant fault data
• Verify symptoms whenever reasonably possible
• Check fluid levels, battery condition, tires, warning indicators, and immediate safety concerns
• Review available service history, technical service bulletins, recalls, and common failure patterns
• Document findings clearly through the repair order and technician video process
• Recommend the appropriate diagnostic time and technician skill level
• Communicate urgent findings to advisors and shop leadership
• Aid technicians with difficult diagnostic cases when needed
• Help identify training opportunities and recurring shop deficiencies
• Maintain an organized, efficient diagnostic and pre-inspection process

Who We Are Looking For

• Excels at electrical, drivability, network, and module diagnostics
• Understands that a fault code is a starting point—not a diagnosis
• Can quickly separate symptoms from root causes
• Documents findings clearly and professionally
• Communicates well with technicians, advisors, and management
• Takes pride in fixing vehicles correctly the first time
• Wants to diagnose vehicles rather than simply replace parts

Preferred Qualifications

• Five or more years of professional automotive repair experience
• Strong electrical and drivability diagnostic background
• Stellantis, Chrysler, Dodge, Jeep, or Ram experience strongly preferred
• ASE certifications preferred, particularly A6, A8, and L1
• Experience with factory scan tools, oscilloscopes, multimeters, wiring diagrams, and technical service information
• Valid driver’s license and clean driving record
• Ability to produce clear inspection and diagnostic videos
• Strong written documentation skills

What Success Looks Like

• Accuracy of preliminary diagnostic direction
• Quality of documentation and technician handoff
• Reduced time from vehicle arrival to active diagnosis
• Lower diagnostic carryover and work-in-process aging
• Reduced misdiagnosis and repeat repair visits
• Improved main shop technician productivity
• Increased first-time repair accuracy
• Consistent completion of scheduled pre-inspections

Why This Position Matters

A productive shop begins with a strong diagnosis. This role is responsible for helping each vehicle enter the shop with a clear direction, the right technician assignment, and fewer unanswered questions. You will have a direct impact on technician efficiency, customer trust, and the overall performance of the service department. This is an opportunity for an elite diagnostic technician to use their knowledge across the entire operation—not just one repair order at a time.

Apply Today

Apply with your resume and a summary of your diagnostic experience.