Automotive Damage Specialist

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier with 1,400 employees across the country. Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations in NYC, Dallas, and Charlotte. This hybrid role reports to offices in Charlotte-Ballantyne, NC; New Hartford, NY; Buffalo, NY; or Woodbury, Long Island.

About the role

In this role, you will appraise material damage to primarily motor vehicles via photograph, review of shop appraisals, or physical inspection. You will also assist the claims department and serve as an appraisal subject matter expert for the front line claim adjusters. Additionally, you will evaluate and negotiate total loss settlements, including disposal of salvage, and supervise Direct Repair Program shops, as needed.

Responsibilities

• Appraise material damage to primarily motor vehicles via photograph, review of shop appraisals, or physical inspection.
• Obtain meaningful agreed prices with repair facilities, as needed.
• Assist the claims department and serve as an appraisal subject matter expert for the front line claim adjusters.
• Evaluate and negotiate total loss settlements, including disposal of salvage.
• Supervise Direct Repair Program shops, as necessary.
• Handle other tasks as assigned by the supervisor.
• Provide exceptional customer service to our internal and external customers.
• Appropriately respond to customer complaints or issues resulting from appraisal-related matters.
• Able to travel, when necessary, to respond to catastrophe events. Response to catastrophe events may necessitate physical inspection of vehicles rather than desk reviews/appraisals.

Requirements

• 4-year degree and/or equivalent business experience preferred.
• A.S.E. and/or I-Car certifications preferred.
• Experience with Guidewire ClaimCenter and CCC estimating platform preferred.
• Insurance coursework recommended.
• 3-5 years of previous appraisal experience preferred.
• Required to obtain your license(s) as an adjuster/appraiser in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.

Pay

Salary range: $71,000–$97,000. The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits: Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Schedule

This is a full-time salaried, exempt (non-overtime eligible) position.