Automotive Customer Service / Service Writer | Weekends Off | Goose Creek

Benefits

• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Locally Owned and Operated
• On-Going Training & Career Advancement
• Chaplain Care Support Available
• Employee Appreciation Events

Job Description

As an Automotive Customer Service Representative with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.

Responsibilities

• Desire to learn automotive repair service terminology and processes
• Check customers in and out
• Answer phone calls and schedule appointments
• Provide safe shuttle service for our valued guests
• Treat our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
• Aid the shop with receiving, processing, incoming and outgoing parts and other errands as needed
• Keep the facility clean and organized
• Direct, coordinate, and participate in performing guest service activities as dictated by workload
• Serve as a community ambassador for the store through creating authentic relationships and partnerships
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Aid the team in consistently and effectively selling our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Follow all safety policies and procedures
• Other duties as assigned

Qualifications

• Proven successful customer service experience is required; driven to serve others
• Strong interpersonal skills to effectively communicate with our staff, vendors, and customers
• Valid state driver's license
• Meet required insurance driving record parameters
• Enjoy a fast-paced environment and a Team mentality (we work hard but like to have fun doing it!)
• Ability to seek and accept coaching and direction
• Ability to multitask and meet deadlines

Physical Requirements

• Frequent sitting, standing, walking, talking, and hearing
• Occasional stooping, kneeling, and/or crouching
• Occasional lifting and/or moving up to 50 pounds
• Close, distance, peripheral, color vision, and focus adjustment

Additional Information

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision. All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.