Automotive Customer Service Advisor

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in the store.
  • Engages customers, schedules appointments, builds trust, understands needs, communicates processes and timelines, and sells parts and service that make the customer's car run at peak efficiency.
  • Adheres to Company Customer Care standards to meet customer expectations.
• Organizes and manages the productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under the direction of Management.
• Follows all policies and procedures related to cash, credit, check, refund and return policies.
• Works with the management team to address customer service issues, customer complaints, and business opportunities.
• Conducts and participates in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partners with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicates with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Maintains an organized and neat shop.
• Adheres to all company policies, procedures, safety and environmental rules.

Knowledge, Skills, And Abilities

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
• Ability to apply mathematical formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

• Frequent lifting, carrying, and placing merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.

Benefits

• Medical, dental, and vision benefits.
• Life insurance.
• Short Term Disability.
• Supplemental benefits 401(k) with company match.
• PTO and holiday pay.
• On-demand pay partner (DailyPay).
• Reduced benefits available for part-time team members.
• Pay Range $13.20 to $19.80 per hour based on experience.
• Sales commission Flat Rate on labor hours produced.

Qualifications

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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