Automotive Customer Experience Manager

Key Responsibilities

• Conduct professional vehicle deliveries for all sold customers.
• Review vehicle features, technology, safety systems, and ownership benefits.
• Ensure customers are comfortable operating their new vehicle before leaving the dealership.
• Aid customers with Bluetooth pairing, mobile apps, navigation systems, and vehicle settings.
• Verify all delivery paperwork and customer information is complete.
• Create a memorable and exciting delivery experience.
• Conduct a complete service department tour for every customer.
• Introduce customers to service advisors, service management, and key dealership personnel.
• Explain maintenance schedules and service procedures.
• Schedule the customer's first service appointment before delivery whenever possible.
• Promote dealership service benefits and customer convenience programs.
• Help customers understand the long-term value of servicing their vehicle with the dealership.
• Serve as the dealership's ambassador for customer satisfaction.
• Educate customers on the importance of manufacturer satisfaction surveys.
• Maintain and improve dealership CSI scores and customer retention metrics.
• Track and report customer satisfaction trends and opportunities for improvement.
• Present vehicle accessories and ownership enhancement products during the delivery process.
• Recommend accessories based on the customer's vehicle usage and lifestyle.
• Follow up with previous customers regarding accessory upgrades and new product offerings.
• Work closely with Parts, Service, and Sales departments to maximize accessory sales opportunities.
• Promote appearance packages, protection products, technology upgrades, truck accessories, performance accessories, and other dealership-approved products.
• Aid customers with ordering and installation scheduling.
• Monitor customer satisfaction throughout the ownership cycle.
• Identify opportunities to improve dealership processes and customer experiences.
• Serve as a liaison between Sales, Service, Parts, and customers.
• Support dealership events, owner clinics, and customer appreciation programs.
• Ensure every customer leaves the dealership feeling valued, appreciated, and confident in their purchase decision.

Requirements

• Previous Sales Experience
• Dependable
• Great Attitude
• Excellent Communication Skills
• Teachable
• Computer Proficient
• Able to work on Saturdays
• Clean Background
• Clean Driving Record
• Bilingual (a plus)

Benefits

• Salary Plus Commission (potential to earn $80,000 +)
• Health Insurance
• Paid Time Off
• Dental Insurance
• 401(K) Plan
• Vision Insurance
• Life Insurance
• Referral Program
• Employee Discount
• Relocation Assistance
• Family Owned and Operated for over 69 Years
• Advancement Opportunities
• Drug Free Work Environment
• Equal Opportunity Employer