Automotive Certified Service Technician - Dexter, Michigan, United States

Are you a technician interested in a tiered pay plan, longevity bonus program, on-the-job training, and more? We welcome technicians, trainees, and apprentices to join the highest-paying dealership in the state.

About the Role

Performs vehicle repair and maintenance work as assigned in accordance with dealer and factory standards.

Responsibilities

• Receive repair orders from dispatcher and take to stall area.
• Perform work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
• Diagnose the cause of any malfunction and perform repair as authorized.
• Communicate with the Parts Department to obtain the needed parts.
• Tag and save parts, turn in parts if the job is under warranty or if requested by the customer.
• Advise the service advisor immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Document work performed.
• Road-test vehicles to ensure repair has addressed the customer complaint.
• Quality check work performed.
• Attend training classes.
• Keep abreast of factory technical bulletins.
• Ensure that customers’ vehicles are kept clean.
• Administer safety and housekeeping policies and procedures.
• Understand and follow federal, state, and local regulations governing service repair work.

Requirements

• Devote yourself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday hours as required.
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR) are required.

Qualifications

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.
• High School Diploma or GED.
• Michigan Mechanic Certification / ASE Certification.

Skills

Physical requirements include occasionally climbing or balancing; stooping, kneeling, crouching, or crawling; walking, sitting, and talking or hearing. Must frequently lift and/or move up to 25 pounds and occasionally lift weights up to 100 pounds.

Benefits

• Competitive compensation based on experience and certifications (State and/or A.S.E.).
• Technician Tiered Pay Plan (pay rate increases based on flagged hours).
• Technician Longevity Bonus Program.
• Monthly Technician Hours Turned Contest.
• Employee Referral Program.
• Employee Discounts on Sales and Service.
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance).
• Voluntary Benefits (Flexible Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection).
• 401(k) and Employer Match.
• Holiday Savings Program with Employer Match.
• Paid Time Off.
• Holiday Pay.