Automotive Center Service Writer

All Tune San Antonio-6178 is a trusted automotive repair and service center in San Antonio, TX dedicated to providing high-quality automotive maintenance, diagnostics, and repair with integrity and professionalism.

About the role

The Automotive Center Service Writer serves as the key point of contact between customers and the shop team, ensuring a seamless service experience from start to finish. You’ll greet customers, assess their vehicle service needs, and present maintenance and repair recommendations in a clear, professional manner. This role involves coordinating repair orders, maintaining communication between customers and technicians, and managing shop operations to ensure timely, high-quality service. The ideal candidate is organized, personable, detail-oriented, and skilled in both customer service and sales.

Responsibilities

• Greet customers professionally and assess service and repair needs
• Communicate clearly about maintenance recommendations and repair options
• Prepare accurate estimates, work orders, and invoices using the shop’s POS system
• Coordinate with technicians to ensure efficient workflow and quality control
• Maintain inventory control and order parts as needed
• Monitor profit margins and help achieve sales and productivity goals
• Conduct follow-up calls to ensure customer satisfaction and build lasting relationships
• Generate new business by calling on local commercial accounts and fleet customers
• Maintain a clean, organized, and professional front office area
• Mentor less experienced team members and promote a collaborative team culture

Requirements

• High School Diploma or equivalent required
• 3+ years of sales or customer service experience required in an automotive repair or service environment preferred
• Knowledge of fleet accounts and aftermarket warranty companies is a plus
• Strong communication, organizational, and problem-solving skills
• Ability to multitask in a fast-paced environment
• Must be at least 18 years old with a valid state driver’s license and clean driving record
• Team player with a positive attitude and a commitment to continuous learning and certification growth

Benefits

• Supportive, team-oriented environment with growth opportunities
• Paid specialty seminars and ongoing professional training
• Company-paid ASE and certification testing completion
• Employee discounts on automotive services and repairs
• Company-provided uniforms
• Supplemental insurance options
• Paid time off and paid holidays (based on tenure)
• Competitive hourly wage + potential for performance-based bonuses

Pay

$20.00 - $25.00 per hour

Schedule

• Monday through Friday – no weekends
• Occasional overtime may be available