Automotive Call Center Advisor

Holman is a family-owned, global automotive services organization anchored by deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

About the role

We have an outstanding opportunity for a remote Bilingual Automotive Service Advisor in our TRC Call Center. This fully remote role lets you put your automotive knowledge to work in a fast-paced, purpose-driven environment, offering the flexibility of working from home while keeping you closely connected to the industry you know and love.

Schedule

Shift: between 6:00am - 10:00pm (must be flexible within these hours).

Responsibilities

• Collaborate with internal teams and provide technical support grounded in real-world automotive mechanical experience.
• Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands-on experience.
• Ensure repair and maintenance work is performed appropriately and priced fairly.
• Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized.
• Ensure preventative maintenance schedules are technically sound and consistently followed.
• Maintain individual performance metrics at or above established goals.
• Contribute positively to team morale and demonstrate professionalism in all interactions.
• Adapt to operational changes while remaining calm, professional, and solution-focused under pressure.
• Maintain a professional image, strong work ethic, and accountability in a fully remote environment.

Requirements

• Bilingual - English/French.
• Valid mechanic’s license 310S or 310T.
• 5+ years of hands-on experience in automotive or truck repair.
• 5+ years of relevant experience in a contact center setting (Asset).
• Post-Secondary Education (i.e., College diploma, Certificate, or Apprenticeship) (Asset).
• Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint (Asset).
• ASE certification or willing to obtain within an established timeline set by ARI.

Benefits

• Competitive pay and bonus.
• Health, dental, and life insurance.
• 100% tuition reimbursement based on grade performance.
• Group RRSP.
• On-the-job training and development.
• 401(k) plan with company match.
• Paid Time Off (PTO), paid holidays, bereavement, and jury duty.
• Paid pregnancy/parental leave.
• Paid military leave.
• Employee Assistance Program.
• Flexible Spending and Health Savings Accounts.