Automotive BDC Associate

About the role

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Toyota of Fredericksburg is looking to hire BDC Associates to be part of our team. As a BDC Associate, you will be directly responsible for monitoring and following up with customer leads received via the Internet, phone, and visits to the dealership.

Responsibilities

• Managing internet sales leads, responding to inquiries in a timely fashion and answering questions on available stock product performance
• Follow up with potential leads and return voicemails and messages to answer customers questions
• Setting appointments for customers from the Internet, based on goals and objectives defined by the Internet Sales Manager
• Clearly and professionally document all customer feedback and information in CRM software
• Stay informed about new products, features, accessories, etc., and their benefits to customers

Requirements

• Ability to professionally and positively interact with customers via phone and email
• Strong organizational and time management skills
• Ability to prioritize work assignments and shift work efforts based on the needs of a department or business goal
• Must be able to read, write and type reports/correspondence
• Customer service, sales, or telemarketing background helpful
• Excellent oral, written, and interpersonal communication skills
• A positive attitude, exceptional work ethic, and a willingness to learn
• Computer literacy, organization skills, follow-up skills, typing skills
• Authorized to work in the USA
• Ability to pass a pre-employment background screening, MVR, and drug test
• Must have a valid driver's license

Benefits

• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Start earning PTO on your 1st day of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing