Automation Pharmacy Technician 4 (XR2) - Providence, RI

Responsibilities

• Operate Omnicell automation systems at customer sites in accordance with SOPs and best practices
• Perform medication returns and restocking to optimize automation usage
• Maintain and troubleshoot XR2 automation equipment
• Monitor inventory levels to support daily dispensing
• Communicate proactively with customers and internal teams
• Conduct routine inspections, cleaning, and preventive maintenance
• Perform basic troubleshooting and escalate unresolved issues to the Technical Assistance Center (TAC)
• Monitor system trends, identify risks, and resolve common issues
• Maintain accurate documentation and ensure procedural compliance
• Communicate effectively with pharmacy leadership, customers, and Omnicell teams
• Support customer satisfaction by serving as a liaison between Omnicell and the customer
• Conduct training and ensure completion of required documentation
• Maintain required certifications, credentials, and expense reporting compliance
• Act as a subject matter expert (SME) to support Omnicell team members on site or remotely

Requirements

• High school diploma or GED
• Active State Board of Pharmacy Technician license/registration for the state of Rhode Island (RI)
• Active National Pharmacy Technician Certification (PTCB or NHA CPhT / ExCPT)
• Working knowledge of pharmacy automation
• COV19 vaccination required

Qualifications

• Completion of an accredited Pharmacy Technician Training Program
• 1 to 2+ years of hospital pharmacy automation experience
• Basic troubleshooting experience with automation equipment

Skills

• Strong customer service and interpersonal skills
• Clear, professional communication and problem-solving ability
• Mechanical aptitude and comfort working with automated systems
• Proficiency in Windows, Excel, and PowerPoint
• Able to work independently in a fast-paced environment

Benefits

• Medical, dental, vision, retirement, education, and wellness benefits begin on day one
• Comprehensive benefits package, including life insurance, disability, retirement plans with matching, and paid time off.