Automation Consulting Engineer

About the role

Hamilton Storage provides automation solutions to customers in life science and clinical research. The company develops modular, scalable systems that automate sample storage, management, and processing. Hamilton provides all the benefits of advanced automation without the complexity associated with installing, operating, and maintaining large-scale custom systems. Acquired in 2007, Hamilton Storage is headquartered in Franklin, Massachusetts, USA with R&D facilities co-existing in both Franklin, MA and Bonaduz, Switzerland. The decentralized R&D organization benefits both production and marketing and allows Hamilton to stay close to the local markets and respond quickly to market needs. The Automation Consultant Engineer - Storage (ACES) is a client-facing technical sales consultant and the solution design and workflow optimization expert within the Hamilton Storage commercial organization. Partnering closely with Storage Sales Managers, the ACES translates complex laboratory and biobank workflows into elegant, right-sized Hamilton Storage solutions and builds the technical and business case that advances opportunities to close. This is a pre-sales and workflow-optimization role—not an implementation or service-delivery role. The ACES designs and sells the solution; installation, commissioning, project execution, and ongoing service are owned by the Service and Project Management teams. The ACES engages before the sale through discovery, solution design, ROI modeling, demonstrations, and RFP response, and after go-live only for consultative workflow optimization that drives expansion and customer advocacy—with no responsibility for service tickets, project delivery, or system commissioning. Trained in LEAN Six Sigma, the ACES applies continuous-improvement principles to help customers achieve measurable gains in throughput, quality, and operational efficiency. Reporting initially to the VP of Sales and Marketing (subject to organizational change), this role is ideal for a technically rigorous, customer-centric professional who thrives on solving complex problems and building long-term client relationships.

Responsibilities

• Conduct on-site and virtual workflow discovery sessions to map current-state laboratory and biobank processes, including sample throughput, storage requirements, and integration points.
• Apply LEAN Six Sigma principles and structured process mapping to identify inefficiencies, risk points, and automation opportunities within customer workflows.
• Facilitate solution-design workshops with customer stakeholders to define